Client Terms & Conditions

Please read these terms and conditions which apply to the provision of professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of counseling.

Initial Consultation:

You may be offered a free 20-30minute online initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to establish how we can help you and to see if we are a good match. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

Booking and Payment

Sessions are scheduled monthly in advance at the beginning of each month. Clients are encouraged to maintain the same weekly time slot whenever possible to support ongoing progress in counseling. Should you be unable to attend a session in person, online sessions are available as an alternative. Payment for counseling services is due monthly in advance, before the start of the month. This payment confirms your session bookings and secures your reserved time slot. Please note that your time slot will only be held once the payment is received.

Hypnotherapy sessions will be scheduled separately as a stand alone session. These sessions are not part of the regular monthly counseling schedule and will require distinct booking and payment arrangements.

Cancellations
In the event that you need to cancel or reschedule a session, a minimum of 24 hours' notice is required. Cancellations made with less than 24 hours' notice or no-shows will be charged the full session fee, as the time and space have been reserved specifically for you.

By continuing with counseling services, you acknowledge and agree to the terms outlined in this agreement. These guidelines are designed to create a consistent, respectful, and supportive environment for your care and personal growth.